Return & Refund Policy

15-day returns

Jax Wholesale & Liquidation accepts return requests for all website orders within 15 days of pickup or delivery.

Returns must be approved in writing before any item, pallet, or lot is sent back. Returns sent without written approval will not be accepted.

Return condition

Returned items must be in the same condition received, with the original lot contents, labels, manifests, accessories, packaging, and paperwork included when provided.

Liquidation lots may include overstock, shelf pulls, closeouts, customer returns, open-box items, damaged packaging, missing parts, mixed conditions, tested items, and untested items.

Cancellations

Cancellation requests must be made before payment is sent and before an order is prepared, reserved, picked up, released to a carrier, or scheduled for freight.

After payment is received or freight is scheduled, the order is final unless Jax Wholesale & Liquidation approves a cancellation in writing.

Order problems

Contact us within 15 days of pickup or delivery if you want to return an order, received the wrong order, a paid item is unavailable, or the order does not match the written listing in a material way.

Include your order number, name, phone number, photos or videos, and any freight paperwork. Claims without supporting details may be declined.

Return shipping

The buyer is responsible for return freight, shipping, pickup, packing, and handling costs unless the return is caused by our confirmed error.

Inspect freight before signing delivery paperwork. Any visible damage, missing pallet, or shortage must be written on the bill of lading or delivery receipt before acceptance.

Freight damage claims are handled with the carrier. Original shipping and freight charges are not refundable unless the issue was caused by our confirmed error.

Refunds

After an approved return is received and inspected, Jax Wholesale & Liquidation may issue a refund, replacement, store credit, or partial refund based on the order and returned condition.

Refunds are processed to the original payment method when possible.

Contact

Email: sales@jaxwholesaleliquidation.com

WhatsApp: (786) 799-1100

Contact page: https://jaxwholesaleliquidation.com/contact-us/index.html