Can I buy directly online?
Yes. Open a product, add it to your cart, complete checkout, and receive an order confirmation with your order number and payment instructions.
Can I submit an offer?
Orders with two or more products include an option to submit a buyer offer before checkout.
Are prices visible?
Yes. Every active product displays its current price, available condition details, photos, and product description.
How do I complete payment?
Choose an available payment method during checkout. After the order is placed, contact customer support from the confirmation screen if assistance is needed to complete payment. Orders remain pending until payment is received and confirmed.
Do you accept warehouse walk-ins?
No. Warehouse visits and pickups require a confirmed appointment. Use the appointment calendar on a product page or contact support after placing an order, and do not travel to the warehouse until the time is confirmed.
How long do I have to request a return?
Return requests may be submitted within 15 days of delivery. Review the return and refund policy before ordering for eligibility, condition, authorization, and shipping requirements.
How is shipping arranged?
Shipping depends on the order size, destination, and whether the merchandise ships as cartons, pallets, or a truckload. The team confirms freight details and delivery requirements before dispatch.
Can I get help with an existing order?
Yes. Contact support with the customer name and order number so the team can locate the order and provide its payment, processing, or shipping status.